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North Carolina Notary Association (NCNA) Refund Policy

1. Purpose

The North Carolina Notary Association (NCNA) is a 501(c)(6) nonprofit organization dedicated to supporting and advocating for notaries across North Carolina. This policy outlines NCNA’s refund procedures for membership dues, event and training registrations, educational programs, sponsorships, and other payments made to the association.

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2. General Refund Policy

NCNA relies on funds from membership dues, event registrations, sponsorships, and gifts to support its mission. Due to the nature of our operations, all payments made to NCNA are generally non-refundable, with limited exceptions outlined below.

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A. Membership Dues

  • Membership dues are non-refundable once payment has been processed.

  • Memberships are non-transferable and cannot be reassigned to another individual.

  • If a duplicate payment or clerical error occurs, NCNA will issue a refund upon verification.

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B. Event and Training Registrations

  • NCNA does not offer refunds for event or training class registrations.

  • No refunds will be issued for cancellations, no-shows, or scheduling conflicts.

  • If NCNA cancels or reschedules an event or training session, registrants will have the option to receive a full refund or transfer their registration to a future event.

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C. Educational Courses & Digital Products

  • Online courses, digital materials, and other non-tangible products are non-refundable once accessed or downloaded.

  • If a course is inaccessible due to a technical issue on NCNA’s side, a full refund or credit toward another course will be issued.

  • If a participant is unable to complete a course due to unforeseen circumstances, refund requests will be evaluated on a case-by-case basis.

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D. Membership Dues, Donations & Sponsorships

  • Membership dues, sponsorships, and donations to NCNA are non-refundable.

  • Payments made to NCNA are used to support the association’s programs, events, and professional development initiatives and are not tax-deductible as charitable contributions under IRS rules for 501(c)(6) organizations.

  • Refunds will only be issued in cases of clerical error, duplicate payments, or overcharges.

  • If a sponsorship or advertising payment is made in error, NCNA will evaluate refund requests on a case-by-case basis.

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3. Refund Request Process

To request a refund, individuals must:

  1. Submit a written request to membership@ncnotary.org AND info@ncnotary.org with the subject line “Refund Request – [Transaction Type].”

  2. Provide the name, contact information, payment date, and reason for the request.

  3. Attach any necessary documentation to support the request (e.g., receipts, proof of emergency, duplicate payment confirmation).

  4. Allow up to 10 business days for review and processing.

Refunds will be issued via the original payment method unless otherwise specified. NCNA reserves the right to deny refund requests that do not meet policy criteria.

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4. Policy Changes

NCNA reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated via our official website and member notifications.

Effective Date: 02/09/2025
Contact: info@ncnotary.org/www.ncnotary.org

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